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Reset or Change Passwords

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Reset or Change Passwords

Changing or resetting passwords for one or more users

Last updated on 29 Jan, 2026

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All users can change their own password using Change Password under the Settings icon on the Home Menu.

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The password for any one user can be reset from Settings (the gear icon) > Manage Login Accounts.

(For version 9.111 and earlier use Tools > System Admin > Manage Login Accounts.)

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All users can be forced to change their password on next login from Settings (the gear icon) > General Settings > Security. (For version 9.111 and earlier use Tools > System Admin > Manage Login Accounts.) The next time users log in, a pop-up will force them to set a new password.

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