Logo

What are you looking for?

Get help straight from our team...

Manage Additional Contacts

Students

Manage Additional Contacts

Add, edit and delete contact for students including split families

Last updated on 28 Jan, 2026

This article is no longer updated.
Please go to our new Intercom knowledge base to ensure you're seeing the most recent version.
The link above takes you directly to the equivalent article on Intercom.

Contact Details Basics

Music Monitor stores contact details for one Primary Contact for each student. However, details for any number of Additional Contacts may also be added to a student. For schools that import data from a school database, data for additional contacts may also be included in the import.

Beware that additional contacts will be included in all emails addressed to parents. Where it is not appropriate for an additional contact to receive these emails, do not enter an email address for the additional contact. 

Additional Contacts Location

To view additional contacts, go to People > Students > Personal & Family Details.

Then, if you import student details, additional contacts are visible in the portal at the bottom right. 

Image

If you don't import student details, additional contacts are visible under the Additional Contacts & Siblings tab. 

Image

Link Siblings to Additional Contacts

Each additional contacts can be linked to multiple students. This way, contacts do not need to be entered multiple times for siblings or other family members.

To do this, select an additional contact and add students in the Link to Additional Siblings section. 

Image

If you are adding a new student, the method to add additional contacts already listed on siblings is to navigate to the Additional Contacts & Siblings tab, select a sibling in Other Enrolled Family Members, then select each additional contact you wish to add the new student to.

Was this page helpful?
Previous

Merge Students (Conservatoriums)

Next